Privacy Policy
How we collect, use and protect personal information when you use this website or engage our services.
1. Who we are
The Proactive Group Limited ("we", "us", "our") is a private limited company registered in England and Wales. Our registered office is at Unit 2, Hawthorne Court, Howley Park Road, Morley, Leeds, England, LS27 0FD. For the purposes of UK data protection law, we are the data controller of the personal data described in this policy. You can contact us about data protection matters at contact@proactivegrp.pro.
2. The information we collect
We collect only the information we need to run our website and provide our services:
- Contact information you provide through our contact form or by email — such as your name, email address, phone number, company name and the content of your message.
- Business information shared with us in the course of a consulting engagement.
- Technical information generated automatically when you visit this website, such as server log entries recording IP address, browser type, pages visited and timestamps. These logs are maintained by our hosting provider for security and diagnostic purposes.
- Preference information stored on your device if you consent to functional cookies (see our Cookie Policy).
We do not knowingly collect data from children, and this website is not directed at them. We do not collect special category data through this website.
3. How we use your information
- To respond to enquiries and provide the services you request (lawful basis: contract, or steps taken at your request before entering a contract).
- To administer, secure and improve our website (lawful basis: legitimate interests).
- To keep business and accounting records we are required to keep (lawful basis: legal obligation).
- To send occasional business insight emails, only where you have subscribed (lawful basis: consent, which you may withdraw at any time using the unsubscribe link or by contacting us).
We do not sell personal data, and we do not use personal data for automated decision-making or profiling.
4. Who we share information with
We share personal data only where necessary: with our website hosting and email providers acting on our instructions; with professional advisers such as accountants or solicitors where required; and with authorities where the law obliges us to. All service providers are engaged under appropriate contractual protections.
5. International transfers
We aim to keep personal data within the United Kingdom or the European Economic Area. Where a service provider processes data outside these areas, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or UK Addendum to the EU Standard Contractual Clauses.
6. How long we keep information
Enquiry correspondence is normally kept for up to two years from our last contact. Client engagement records are kept for six years after the end of the engagement, in line with limitation periods and accounting obligations. Server logs are retained for short periods determined by our hosting provider. Data is securely deleted when no longer required.
7. Your rights
Under UK GDPR you have the right to access your personal data; to have inaccurate data corrected; to have data erased in certain circumstances; to restrict or object to processing; to data portability; and to withdraw consent where processing is based on consent. To exercise any right, contact us at contact@proactivegrp.pro. We will respond within one month.
You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by phone on 0303 123 1113, although we would welcome the chance to address your concern first.
8. Security
We take proportionate technical and organisational measures to protect personal data, including encrypted connections to this website (HTTPS), access controls, and careful selection of service providers. No online transmission is completely secure, but we work to protect your information to a high standard.
9. Changes to this policy
We may update this policy from time to time. The current version will always be published on this page with the date of the last review shown above.